Return

We have a 30 day return policy from date of delivery. If you return a product that is NOT defective and will NOT be purchasing another product there is a 15% restocking fee. Additionally, you will be responsible for shipping cost plus insurance for the return to our warehouse. Products returned must be new, unused, and in the original packaging.

Exchange

We have a 30 day exchange policy from date of delivery. If you would like to exchange a product that is NOT defective for a different product, you will be responsible for shipping cost plus insurance to our warehouse. There will be a 15% restocking fee on the product being exchanged.  Any differences in price will be charged or credited accordingly.  You will also be responsible for the freight of the new item to you. Products returned must be new, unused, and in the original packaging.

Manufacturer Warranty Claims

If your product is defective and you would like to file a warranty claim, you will be responsible for shipping and insurance cost to our warehouse. If the product defect warrants a claim and is within the warranty period, we will ship you a new product to replace the defective product. The product will be at no charge, but you are responsible for the shipping and drilling.  If the original product is no longer available, we will ship a similar product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowlerdeal.com. Drilling charges and accessories (grips, slugs, etc.) are not reimbursable.

Incorrect Item Received

If you have received the wrong item, please send us a message at info@bowlerdeal.com. When you contact us, please refer to your order number.

Damaged Item Received

If you have received an item that is damaged and you feel that it needs to be returned please follow these simple steps.

·        Email us at info@bowlerdeal.com with a description of the damage and photos of the ball (and shipping box if it was damaged in shipping to you). Please include your order number and your telephone number along with the best time to reach you.